Healthyroads Coaching Program Member Rights and Responsibilities
You have rights and responsibilities when you take part in the Healthyroads coaching program.
YOUR RIGHTS
Information
You have the right to:
- Information about Healthyroads and the coaching program.
- Program materials that are easy to read, understand, and use.
- Answers to your questions about the program or your account.
- Get health care facts that are supported by science.
Respect and Non-discrimination
You have the right to:
- Respectful, fair, and kind care from Healthyroads coaches and staff.
Health Care Choices
You have the right to:
- Talk to your doctor about the coaching program.
- Make choices about your health care.
- Have a family member or friend take part in your coaching call.
- Have these rights apply to your legal representative for health care issues.
Personal Health Information
You have the right to:
- Have your personal health information kept private.
- Ask Healthyroads to share your health record with your doctor.
Access to Services
You have the right to:
- Start and end the coaching program when you want to.
- Know who the coaching staff is and how they are trained.
- Ask for a different coach.
- Have Healthyroads work with your case manager or health care advocate, if needed.
Questions and Complaints
You have the right to:
Call Healthyroads to:
- Ask a question.
- Make a complaint.
- File an appeal or grievance.
Minors
If you are the parent/guardian of a minor, you have the right to:
- Review any information given by the minor. The minor has the right to be told that any information he or she gives can be shared with the parent/guardian.
- Decide who will take part in the coaching call (minor and/or parent/guardian).
- End a coaching call at any time.
YOUR RESPONSIBILITIES
You have the responsibility to:
- Give true health information to your coach while you are in the program.
- Tell your coach about your wants and needs.
- Take part in setting reachable healthy goals.
- Actively work on meeting your healthy goals.
- Ask for a different coach if you feel your coach is not working out.
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